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Operations

Processes and playbooks for when things go wrong. These documents are meant to be actionable under pressure — keep them short and decision-oriented.

Document When to use
Incident Response Something is broken in production right now
IT Contingency Plan A critical system or service is unavailable for an extended period
Disaster Recovery Data loss, server failure, or catastrophic outage
Zero Trust Resilience Cloudflare Zero Trust, the tunnel, or SSH access to a locked-down host is down